Return and Exchange Policy

At IT Pro, customer satisfaction is our priority. However, we do not offer refunds. Items can only be exchanged within 3 days of purchase, provided they meet the following conditions:

• The item must be unused and in the same condition as when purchased.
• The item must be in its original packaging.
• A valid receipt or proof of purchase must be presented.

Exchange Guidelines

• Exchanges are only allowed for defective or damaged items.
• To initiate an exchange, please contact us at [email protected] or visit our store at the address provided below.

Non-Exchangeable Items
Certain items are not eligible for exchange, including:

• Software or digital products (downloadable software or keys).
• Items that show signs of use or are not in their original condition.
• Accessories and hardware that are damaged due to user handling.

Shipping Costs

• Customers are responsible for shipping costs for exchanges.
• Shipping costs are non-refundable.
  
  

Contact Us
For any questions or concerns regarding exchanges, please contact us at:

Tel: +962781805555
Email: [email protected]
Address: Amman, Jordan

Note: IT Pro reserves the right to inspect returned items and decline exchanges that do not meet the stated conditions.